International Shipping

Shipping Policy

At House of W, we are delighted to deliver our apparel to customers both within India and across the globe. Please read the following policy carefully to understand our shipping procedures and timelines.

Shipping within India:

  • We offer shipping to almost all serviceable pin codes across India through our reliable courier partners.
  • Order Processing Time: We aim to process all orders within 1-2 business days (excluding weekends and public holidays) after your payment is confirmed. Please note that during peak seasons or special promotions, processing times might extend slightly.
  • Shipping Time: Once your order is dispatched, the estimated delivery time frame within India is typically 3-7 business days, depending on your specific location. Deliveries to remote areas may take longer.
  • Shipping Charges:
    • We offer free standard shipping on all orders within India above ₹999 for Free Domestic Shipping.
    • For orders below this value, a flat shipping fee of ₹ 99 will be applied at checkout.
  • Order Tracking: After your order has been shipped, you will receive an email notification containing your tracking number and a link to the courier's website. This will allow you to monitor the progress of your shipment. You can also track your order on our website in the "Order Tracking" section.   

  • Delivery Address: Kindly ensure that the shipping address you provide during checkout is accurate and complete, including your full name, street address, landmark (if any), city, state, pin code, and a valid contact number. We are not responsible for delays or non-delivery resulting from incorrect or incomplete address details.
  • Delivery Attempts: Our courier partners generally make 3 attempts to deliver your package. If you are unavailable during these attempts, the package may be held at their local office for a limited period before being returned to us. In such cases, additional shipping charges may apply for re-shipment.
  • Cash on Delivery (COD):
    • We may offer Cash on Delivery (COD) for select locations within India. Please check the availability of COD at your pin code during checkout.
    • A nominal COD charge of ₹ 99, may be applied to COD orders.
    • Please ensure that the exact order amount is ready with you at the time of delivery.

International Shipping:

  • We are pleased to offer international shipping to the United States , Canada , Europe , Australia , Russia , Asia (excluding India). If your country is not listed at checkout, please contact our customer support for assistance.
  • Order Processing Time: Similar to domestic orders, we aim to process international orders within 1-2 business days (excluding weekends and public holidays) after payment confirmation.
  • Shipping Time: International shipping times vary significantly depending on the destination country, customs procedures, and the shipping method selected at checkout. Estimated delivery times will be displayed during the checkout process based on your chosen option. Please note that these are estimates and actual delivery times may vary.
  • Shipping Charges: International shipping charges are calculated based on the weight of your order, the destination country, and the shipping method you choose. The exact shipping cost will be displayed at checkout before you complete your purchase.
  • Customs, Duties, and Taxes: Please be aware that international orders may be subject to import duties, taxes, and other customs clearance charges levied by the destination country. These charges are the sole responsibility of the customer and are not included in our product prices or shipping fees. House of W is not responsible for any customs delays or additional charges incurred. We recommend checking with your local customs office for information on potential charges.
  • Order Tracking: Once your international order is shipped, you will receive an email with a tracking number and instructions on how to track your package. Tracking information may vary depending on the destination country and the courier service used.
  • Delivery Address: Please ensure that your international shipping address is accurate and complete, including the correct postal code, city, country, and a local contact number. Providing this information accurately will help ensure smooth delivery.
  • Lost or Damaged International Shipments: In the unlikely event that your international package is lost or damaged during transit, please contact us within 14 days of the expected delivery date. We will work with our shipping partners to investigate the issue and find a suitable resolution.

General Shipping Information:

  • We may use various courier partners depending on the destination and the most efficient delivery method.
  • Shipping times are estimates and commence from the date of dispatch, not the date of order.
  • During peak seasons or unforeseen circumstances, there might be slight delays in shipping. We appreciate your patience and understanding.

Contact Us:

If you have any questions or require further clarification regarding our shipping policy, please do not hesitate to contact our customer support team:   


 

Thank you for shopping with House of W !